Privacy Policy

Information We Collect

Information you provide to us

When you create an account, use our services, or contact us, we may collect:

• Account Information: Name, email address, phone number, and password
• Property Information: Property details, addresses, and descriptions
• Content: Guidebook content, images, and other materials you upload
• Communication: Messages you send through our platform

Information we collect automatically

When you use our services, we automatically collect:

• Usage Data: How you interact with our platform, pages visited, and features used
• Device Information: Browser type, operating system, and device identifiers
• Location Data: General location information (city/country level)
• Analytics: Performance data and error reports

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

Information Sharing and Disclosure

We may share your information in the following circumstances:

With your consent

We may share your information when you give us explicit permission to do so.

Service providers

We work with trusted third-party service providers who help us operate our platform, such as:

• Cloud hosting and storage providers
• Payment processors
• Email and communication services
• Analytics and monitoring tools

Legal requirements

We may disclose your information if required by law or to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Update: Correct or update your personal information
• Delete: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at help@staylo.com

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information, except where we need to retain certain information for legal, security, or business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Last Updated: August 2025

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: help@staylo.com